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FAQ

BUY A CAR

Does Seng Cars World Sell “as-is” basis condition cars?

No. The car’s condition, including all underlying issues will be displayed, but will be restored during the reconditioning of the car. Only cars that have passed our quality control center and have been checked for its history will be sold.

How can I make a test drive appointment for the car I chose?

Contact our Customer Service at 012-622 3632 to make an appointment.

What happens when I make a car booking?

You need to place a deposit of RM100 by cash, online transfer or credit card. Once the booking is confirmed, we shall proceed with the loan application. Shall the loan be rejected or cancelled by the customer, the deposit is not subject to refund.

There are other ways to book a car: Loan booking lock car and Cash booking lock car.

For further information, kindly contact our Customer Service consultants.

What are the steps to apply for a used car loan?
  1. Place booking
  2. Proceed for Loan
  3. Arrange for car delivery after loan approved

For car test drive, kindly make appointment with our Customer Service at 012-622 3632

How can I collect my car?

You may come to collect your car from any Seng Cars World outlets. Please inform our.

Customer Service consultant on your preferred collection outlet.

What is Video Call Buy Car?

For your convenience, you can view your preferred car through video call with us.

How to Video Call Buy Car?
  1. View car via video call at 012-622 3632
  2. FREE loan processing
  3. We send car to you for checking
  4. Final QC (if required)
  5. Car collection*

*You are only required to travel to our outlet for car collection.

Do you provide outstation delivery service?

Yes, we provide outstation delivery for customers residing out of Klang Valley. We deliver your car using our own tow truck. We have successfully delivered cars to Penang, Perak, Johor, Pahang and Sarawak.

How many Seng Cars World outlets are there?

There are six (6) outlets in the country.

  1. (HQ) Lot 725 Batu, 12, Jalan Cheras, 43000 Kajang, Selangor
  2. (S2) Lot 4288, Batu 12, Jalan Cheras, Kampung Sungai Sekamat, 43000 Kajang, Selangor
  3. (Sungai Long) Plot 1, Jalan Besar, Sek 5, Bandar Sungai Long, 43000 Kajang, Selangor
  4. BajeCar Kajang Lot 428, Batu 12, Jalan Cheras, Kampung Sungai Sekamat, 43000 Kajang, Selangor
  5. BajeCar Klang Lot 15359, Jalan Batu Tiga Lama, Kawasan 16, 41300 Klang, Selangor
  6. BajeCar Sitiawan PT 4570, Jalan Lumut, 32000 Sitiawan, Perak

SELL A CAR

Why sell to Seng Cars?

Seng Cars World is the most complete used car sales & services chain in Malaysia, an award-winning and a trusted company that offers the best price and rate in town.

How it works?
  1. Go through car inspection
  2. Agree with confirmed price
  3. Release your car within 7 days, following standard procedures
  4. Collect your payment

Contact our Customer Service at 012-622 3632 for the latest trade-in offer.

How many cars are readily available in Seng Cars World?

We have more than 400 cars readily available at any time for viewing and test drive.

Where can I sell or trade in my car?

There are six (6) outlets in the country.

  1. (HQ) Lot 725 Batu, 12, Jalan Cheras, 43000 Kajang, Selangor
  2. (S2) Lot 4288, Batu 12, Jalan Cheras, Kampung Sungai Sekamat, 43000 Kajang, Selangor
  3. (Sungai Long) Plot 1, Jalan Besar, Sek 5, Bandar Sungai Long, 43000 Kajang, Selangor
  4. BajeCar Kajang Lot 428, Batu 12, Jalan Cheras, Kampung Sungai Sekamat, 43000 Kajang, Selangor
  5. BajeCar Klang Lot 15359, Jalan Batu Tiga Lama, Kawasan 16, 41300 Klang, Selangor
  6. BajeCar Sitiawan PT 4570, Jalan Lumut, 32000 Sitiawan, Perak

SENG CARS WARRANTY

What is Seng Cars Warranty?

Seng Cars Warranty is a 1-year warranty for used cars without any warranty from the original manufacturer to cover mechanical breakdown for used cars.

There are three categories: Elite Basic, Xtreme Basic and Beyond Basic. Elite Basic is underwritten by Seng Cars World Sdn Bhd while Xtreme Basic and Beyond Basic are underwritten by AmGeneral Insurance Berhad (44191-P).

Is my car covered by Seng Cars Warranty?

Popular car models below 12 years old with less than 200,000kms as per the odometer reading AND without any warranty from original manufacturer are eligible for Seng Cars Warranty. For the first year, all popular car models eligible get complimentary 1-year Seng Cars Warranty Elite Basic coverage, which covers Engine and Transmission.

You may upgrade the coverage to Beyond Basic which covers Engine, Transmission, Gearbox, ECM and ECU at an affordable price.

Please contact our Customer Service at 012-6223632 to know more.

What are the differences between Elite Basic, Xtreme Basic and Beyond Basic?

EElite Basic and Xtreme Basic covers engine and transmission system Beyond Basic covers engine, transmission system, ECM, ECU and gearbox system.

Cars covered under Elite Basic are required to send back their cars to any Seng Cars Service Center for repair and claims.

Cars covered under Xtreme Basic and Beyond Basic can choose to do any repair at any Seng Cars Service Center or panel workshop listed in carfix.my

SENG CARS SERVICE CENTER

What are the services available?

We provide automobile repair and maintenance services like:

  1. Diagnostic scanning
  2. Engine & transmission service and repair
  3. Tyre patching, replacement, balancing and alignment
  4. Air-conditioning maintenance service and repair
  5. Body paint spray and touch up
  6. And many more…
How many Seng Cars Service Center are there?

Currently there is one (1) Seng Cars Service Center in total.

  1. Seng Cars Service Center (Sg. Long) Plot 1, Jalan Besar, Bandar Sungai Long, Sek. 5, Batu 11, Jalan Cheras 43000 Kajang, Selangor
What are your operating hours?

Our office is open on Mondays to Saturdays, 9.30am to 6.30pm.

How to make an appointment for car servicing and maintenance?

Please contact our designated Service Center Customer Service at 012-7809011 (Sg. Long)

SENG CARS SPA & TINT

What are the services available?

We provide auto-detailing services like:

  1. Car wash
  2. Car polish & wax
  3. Ceramic coating
  4. Interior cleaning
  5. Tinting
  6. Interior sterilisation service
  7. Other auto-restoration services
How many Seng Cars Spa & Tint are there?

Currently located at :

Seng Cars Spa & Tint (Sg. Long), Plot 1, Jalan Besar, Bandar Sungai Long, Sek. 5, Batu 11, Jalan Cheras 43000 Kajang, Selangor

What are your operating hours?

Our office is open on Monday to Sunday , 9.30am to 6.30pm.

How to make an appointment for auto-detailing services?

Please contact our designated Seng Cars Spa & Tint Customer Service at 017-877 8839.

SENG CARS QUALITY CONTROL CENTER

What is Seng Cars Quality Control Center?

Seng Cars Quality Control Center runs a thorough and meticulous quality check on all our cars before being made available for sale. Every car is inspected, refurbished internally and externally, repainted and repaired (where necessary).

We want you to buy with peace of mind and complete confidence. Only vehicles that fulfil our stringent requirements for quality are delivered to our customers.

For more information, contact Customer Service: 012-686 3618.